Why do I need Reputation Management? Well over 90% of online and prospective customer look at reviews before buying a product or service to see what others have said and experienced. It can increase visibility, build up brand equity, and help generate advocacy all while building your online reputation.
Reputation Management is aimed to boost online visibility and drive visitors to a website by assisting the reputation of a business within search engines. Everything is on the internet anymore. However, your negative reviews don’t need to be! K Moody and Associates uses white hat reputation management strategies to help ensure that negative reviews about your company do not go viral. There are many reasons that negative reviews should be left out of the spotlight, and more times than not, negative reviews come from misunderstands, product deficiencies or recalls, or the review is untrue. It shouldn’t matter where it came from or why it is there, because the negative review can hurt your company’s reputation anyway. It doesn’t have to, however.
Over 90% of online and prospective customer look at reviews before buying a product or service to see what others have said and experienced. It’s no surprise that negative reviews can drive away many of your prospective customers, then close to everyone reads reviews online. Just one negative review can deal some damage, and more negative reviews just hurt even more. K Moody and Associates can employ a strategy to help filter reviews. This means that positive reviews will continue to flow naturally on the internet to sites like Google, Facebook, and Yelp, while the negative reviews can be handled remotely, where you, as the business owner, can take care of the review personally. This allows you to fix any mishap the customer may have experienced and keeps the negativity out of sight.
We focus on making sure that your positive reviews get posted on the highest traffic sites for all to see and read. Once your prospective customers see that you are trusted on sites like Google and Facebook, that can really help drive you business. When just one negative review can affect how people view you, and can even drive traffic away, it is important to find these potentially dangerous reviews and handle them considerately before they go public. You’ve worked hard to be a reputable company and build customer relations, you shouldn’t lose to one negative review.
We are ready to handle reviews, allowing the positive reviews to flow in naturally, and take care of the negative review before they can do any real damage. Isn’t it time for the internet to see your outstanding reputation?
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